FAQs

  • What is Raw hair?

    Raw hair refers to 100% natural, unprocessed human hair that has not been chemically treated, dyed, permed, or altered in any way. It is collected directly from the donor, maintaining the hair’s original state, including its cuticle alignment (all cuticles facing the same direction). Because of its natural state, raw hair tends to be the most durable, versatile, and high-quality option for hair extensions, allowing it to be styled, coloured, or treated just like natural hair.

    In the hair extension business, raw hair is often seen as the premium choice because of its long-lasting wear, ability to blend seamlessly with natural hair, and natural look and feel. It comes in different textures, usually straight, wavy, or curly, reflecting the donor’s hair type.

  • What is your return policy?

    We have a page dedicated to finding out more information about our returns policy. It can be located at the bottom of the site.

  • How long will it take to process my order?

    Orders for items in stock will be shipped on the same day, provided the order is placed before the cutoff period.

    For items not in stock, please allow 2-3 working days to process the items.

  • Do you ship internationally?

    We are only taking UK orders, but watch this space for international customers.

  • Can I track my order?

    All items will be sent by tracked delivery. Tracking information will be provided after your order is dispatched.

  • What is the origin of you hair?

    Our hair is sourced from Southeast Asia. We are currently selling hair of Indian origin.